The staff of The Opal Essence Hair Artistry & Design has a personal commitment to each of our guest serviced in our cozy relaxed environment is that they will leave feeling and looking fabulous!
We are leading in trends of diverse customer services with a loyal guest/client base providing progressive and affordable services to all. Our strongest attributes are a combination of experience and creative energy that allows us to transform our guest before their eyes.
As passionate and dedicated artistic professionals we educate our diverse and versatile guest in proper hair care management until their next visit. We only use product collections and lines exclusive to professionals.
Mission Our mision is to continue to provide "AAA" guest services with major focus on satisfaction and retention. We operate at an even rotating flow of pleased guest...we don't keep you waiting!
Vision Our vision is for a community that values and redefines beauty, without guilt or fear of criticism, easily and openly acknowledging that we love the skin that we are in as we look at our reflections in the mirror and embrace being our own kind of beautiful!
Market research has shown that word of mouth is the best advertisement for this industry, we value our guest and welcome their referrals, in return we offer loyalty rewards, special honors and discounts. The Loyal Client Referral requires the guest to bring me 3, you get one free – on select service. (Chemical and Color services are excluded). The listed savings are good through November 27, 2013.
· Monday is Unity in Uniform - $10.00 savings with proper ID on $60.00+ services for Law Enforcement, Military, Fire/EMT, Hospital/Medical, METRO employees.
· Teacher Tuesday - $10.00 savings to all educators (from child care providers to uniiversity professors and students with proper ID) on $60.00+ services.
· Every Wednesday is Workout Wednesday - $10.00 savings on relaxers or color services (you must present a current gym or recreation center membership card prior to services rendered).
Cash and Electronic Payments are Accepted,for your convenience we accept Master Card & Visa Debit and Credit Cards. We do not accept personal checks - No exceptions.
Rewards/Special – Honors and Discounts can not be combined with other promotional services.
Children in the Salon
Our waiting area is cozy, and can only accommodate a few people at a time...yes, we do love all little ones however, children not being serviced are not allowed in the salon at anytime. It is appreciated that you make your necessary arrangements and for your cooperation and understanding.
Consultations Consultations are complimentary (FREE) and are designed to improve our overall service and your salon experience. The consultation is a 10-20 minute conversation with a stylist to determine your hair care needs, desired results, length of time for service and pricing. It is also a time for you to review photos of various styling possibilities.
There are "NO SATURDAY" consultations due to the high volume of scheduled clients being serviced.
Lost or Forgotten Items The Opal Essence is not responsible for items lost,forgotten or stolen during your appointment with us. We ask that clients keep up with their personal belongings; in cases of forgotten items, we will keep the items for 2 weeks, and if not claimed, the items will be donated to the charity of our choice.
Note: To best insure the safety of all and to maintain our peaceful and tranquil environment The Opal Essence Hair Artistry & Design reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.